Terms & Conditions

Last Updated: January 1, 2025

1. Agreement to Terms

By accessing and using the services provided by Home Makeover Magic ("Company," "we," "our," or "us"), you ("Client," "you," or "your") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Services Description

Home Makeover Magic provides interior design and furnishing services including but not limited to:

• Interior design consultation
• Space planning and optimization
• Furniture selection and sourcing
• Custom furniture design
• Lighting design
• Color consultation
• Material and finish selection
• Home staging
• Renovation and remodeling coordination
• Art and accessory curation
• Sustainable design solutions
• Smart home integration

3. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information about your project requirements
• Grant reasonable access to the property for consultations and installations
• Make timely decisions on design proposals and product selections
• Pay all fees according to the agreed payment schedule
• Communicate any concerns or changes promptly
• Ensure the safety of our team members while on your property

4. Payment Terms

Payment terms are as follows:

• Consultation fees are due at the time of service
• Design fees require a 50% deposit to begin work
• Product purchases require full payment before ordering
• Installation fees are due upon completion
• Late payments may incur a 1.5% monthly service charge
• All prices are subject to change without notice

5. Cancellation and Refund Policy

Cancellation and refund policies vary by service:

• Consultations can be rescheduled with 24-hour notice
• Design services can be cancelled with 48-hour notice for partial refund
• Custom orders and special-order items are non-refundable
• Installation services can be rescheduled with 48-hour notice
• Refunds, when applicable, will be processed within 10 business days

6. Intellectual Property

All design concepts, plans, drawings, and specifications created by Home Makeover Magic remain our intellectual property until full payment is received. Upon full payment, you receive a license to use the designs for the specific project only.

7. Warranties and Disclaimers

We warrant that our services will be performed in a professional manner consistent with industry standards. However:

• We do not warrant the performance of third-party contractors or suppliers
• Product warranties are provided by manufacturers, not by us
• We are not responsible for delays caused by factors beyond our control
• Color variations in materials and finishes are normal and expected

8. Limitation of Liability

Our liability is limited to the amount paid for our services. We are not liable for:

• Indirect, incidental, or consequential damages
• Delays in project completion due to external factors
• Damage to existing property during installation
• Changes in product availability or pricing
• Client dissatisfaction with completed work that meets specifications

9. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, or supply chain disruptions.

10. Privacy and Confidentiality

We respect your privacy and maintain confidentiality of your project details. We may use project photos for marketing purposes with your written consent. Please refer to our Privacy Policy for detailed information about data handling.

11. Dispute Resolution

Any disputes arising from these Terms or our services will be resolved through:

• Good faith negotiation between the parties
• Mediation if negotiation fails
• Binding arbitration in New York State if mediation fails
• New York State law governs these Terms

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with the revision date. Continued use of our services after modifications constitutes acceptance of the updated Terms.

13. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14. Contact Information

For questions about these Terms, please contact us:

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.